Política de Privacidade

1. Introdução

FeedCommerce is operated by ECOM FR LLC, 28 Geary St, Ste 650 #303, San Francisco, CA 94108, USA, the data controller for the personal data described here. ECOM FR LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our BigCommerce application.

2. Informações que Coletamos

2.1 BigCommerce Store Data

When you install FeedCommerce, we access the following data from your BigCommerce store:

• Product Information: Names, descriptions, prices, images, SKUs, categories, inventory levels
• Store Information: Store name, domain, currency, timezone settings
• Category Data: Product categories and hierarchies
• Custom Fields: Any custom product attributes you have defined

2.2 Account Information

• Email address and contact information
• BigCommerce store ID and access tokens
• Subscription and billing information

2.3 Usage Data

• Feed generation activities and performance metrics
• App usage patterns and feature interactions
• Error logs and diagnostic information

3. Como Utilizamos

We use the collected information for the following purposes:

• Service Provision: Generate and manage product feeds for various channels
• Categorization: Suggest product categories based on your product data
• Quality Analysis: Analyze feed quality and provide improvement recommendations
• Support: Provide customer support and troubleshoot issues
• Analytics: Monitor app performance and usage patterns
• Communication: Send service updates, billing notices, and support communications
• Legal Compliance: Comply with applicable laws and regulations

4. Compartilhamento de Dados

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We rely on the following service providers, each of which processes data only as needed for its role:

• Infomaniak (Switzerland): Hosting of the application and its database
• SendGrid (Twilio): Delivery of service emails, such as account, billing and support messages
• Stripe: Payment processing (billing information only)
• BigCommerce: Source of your store and catalog data, read through the BigCommerce API to provide the Service

4.2 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and safety.

5. Segurança dos Dados

We implement industry-standard security measures to protect your data:

• Encryption: Data is encrypted in transit (TLS), and BigCommerce access tokens are encrypted in our database
• Access Controls: Access to production systems is restricted to authorized personnel
• Hosting: Servers operated by Infomaniak in Switzerland

6. Retenção de Dados

We retain your data for as long as necessary to provide our services:

• Installed App: Data is retained while FeedCommerce is installed on your store
• Uninstalled App: The data of your store is deleted within 30 days of uninstalling the app
• Legal Requirements: Some data may be retained longer if required by law

7. Seus Direitos

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Correct inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Export your data in a machine-readable format
• Objection: Object to certain types of data processing
• Restriction: Restrict how we process your data

8. Cookies

We use minimal cookies and tracking technologies:

• Essential Cookies: Required for basic app functionality
• Session Management: Cookies to maintain your login session

You can control cookie settings through your browser preferences.

9. Transferências Internacionais

FeedCommerce is hosted in Switzerland, a country recognized by the European Commission as providing an adequate level of data protection. Some of our service providers (Stripe, SendGrid and BigCommerce) may process data in other countries, including the United States, under the safeguards described in their own data processing terms.

10. Privacidade de Crianças

FeedCommerce is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Alterações na Política

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Sending an email notification to your registered email address
• Posting a notice in the FeedCommerce app
• Updating the "Last updated" date at the top of this policy

12. Fale Conosco

If you have any questions about this Privacy Policy or our data practices, please contact ECOM FR LLC, 28 Geary St, Ste 650 #303, San Francisco, CA 94108, USA: