Politique de confidentialité
Last updated: April 21, 2026
1. Introduction
FeedCommerce ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our BigCommerce application.
2. Information We Collect
2.1 BigCommerce Store Data
When you install FeedCommerce, we access the following data from your BigCommerce store:
- Product Information: Names, descriptions, prices, images, SKUs, categories, inventory levels
- Store Information: Store name, domain, currency, timezone settings
- Category Data: Product categories and hierarchies
- Custom Fields: Any custom product attributes you have defined
2.2 Account Information
- Email address and contact information
- BigCommerce store ID and access tokens
- Subscription and billing information
2.3 Usage Data
- Feed generation activities and performance metrics
- App usage patterns and feature interactions
- Error logs and diagnostic information
3. How We Use
We use the collected information for the following purposes:
- Service Provision: Generate and manage product feeds for various channels
- AI Optimization: Categorize and optimize your product data using machine learning
- Quality Analysis: Analyze feed quality and provide improvement recommendations
- Support: Provide customer support and troubleshoot issues
- Analytics: Monitor app performance and usage patterns
- Communication: Send service updates, billing notices, and support communications
- Legal Compliance: Comply with applicable laws and regulations
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
4.1 Service Providers
- BigCommerce: As required for app functionality and compliance
- Stripe: For payment processing (billing information only)
- AWS: For secure data storage and processing
4.2 Legal Requirements
We may disclose your information if required by law, court order, or to protect our rights and safety.
5. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data is encrypted in transit (TLS) and at rest (AES-256)
- Access Controls: Strict access controls and employee training
- Regular Audits: Security assessments and vulnerability testing
- Secure Infrastructure: Enterprise-grade cloud hosting with 99.9% uptime
6. Data Retention
We retain your data for as long as necessary to provide our services:
- Active Accounts: Data is retained while your subscription is active
- Cancelled Accounts: Data is deleted within 30 days of account cancellation
- Legal Requirements: Some data may be retained longer if required by law
- Backups: Backup data is automatically purged within 90 days
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Correct inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Export your data in a machine-readable format
- Objection: Object to certain types of data processing
- Restriction: Restrict how we process your data
9. International Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- EU-US Privacy Shield compliance (where applicable)
- Standard Contractual Clauses
- Adequacy decisions by the European Commission
10. Children's Privacy
FeedCommerce is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. Changes to Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Sending an email notification to your registered email address
- Posting a notice in the FeedCommerce app
- Updating the "Last updated" date at the top of this policy
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: